Parking and Transportation Customer Service 

Providing an Experience Your Clients Will Never Forget

Is it perception or reality that defines a service experience? In many ways, our first and last interaction sets the basis for them. Often, those initial and final interactions involve an aspect of Mobility (parking and transportation) services that do significantly alter customer usage and service reviews.  

By connecting the customer experience and offering innovative mobility solutions, Elite is improving customer service experiences for parking and transportation in Jacksonville, Florida. Elite enhances the user experience by enabling real-time reviews of the service an Elite team member has performed, thus aligning the expectations with the experience for a positive and consistent service outcome. Streamlined digitization also gives our clients more control over their assets, increased transparency, and higher profits.  

Elite can provide a high level of service while limiting operating costs through the use of our Elite Operating Service model. We utilize the insights and standards that our Elite Operating System provides in concert with our eTrac technology to drive mobility service. Elite Parking Services of America provides a wide range of services from parking services, fleet management analytics, real-time GPS data for transportation services, up-to-the-minute customer service tracking, instant employee communications and so much more.  

Elite can modernize your entire mobility infrastructure and help you derive profitable outcomes from each of your parking and transportation assets consistently and affordably. Most importantly, with a firm understanding of what new and emerging technology can offer our clients, we’ll help you connect your customers to a positive consumer experience they’ll remember.  

Read Also – Elite Unveils Turnkey Digital Management Services 

Hospital Parking Management: Ensuring Your Garage is Safe for Everyone

In most hospital settings, the first thing visitors and stakeholders experience upon arrival is your facility’s parking and transportation offerings. An influential factor to a successful hospital parking operation is safety, for parkers and employees alike. 

There are some simple and effective steps you can take to ensure that your hospital parking services are safe and secure for everyone that uses your facility. 

Facility Maintenance   

Appearance is key, and that same principle applies to hospital garage safety. Your parking facility should be evaluated for safety and security measures regularly. Something as simple as an uneven curb or poorly lit stairwell can result in an injury. Major structural deficiencies are common in older facilities, and if gone undetected, can pose a serious risk to public health. 

From fixing architectural issues to overseeing snow removal, to bringing your parking garage up to the local health and safety standards; our all-encompassing facility maintenance program will keep your asset in pristine condition and running like clockwork.  

Lighting and Layout 

Often, crimes that take place in parking garages are crimes of opportunity. By properly managing seemingly small fixes such as overgrown landscaping and burned-out lightbulbs, you can prevent a large percentage of those occurrences. Further, without sufficient lighting, security cameras are less effective.  

Experts recommend that your parking facility should be illuminated in every area of the garage from at least two lighting locations. The height, color, lumen level, and shape of a facility’s lighting choices all play a part in how light is distributed. 1

Elite Parking Services of America can help you get the most out of your lighting and layout. We’ll examine your campus for potential hospital garage safety improvements, and analyze your current lighting for both security measures and energy efficiency.    

Employee Training 

Visitors, patients, and hospital staff aren’t the only people whose safety needs to be considered. Hospital garage safety also means keeping your lot attendants and other facility employees safe. Adequate and ongoing training gives parking garage employees important tools for personal safety. For instance, team members should never approach a potential criminal or otherwise put themselves in harm’s way. Elite provides a vetted, comprehensive safety training program that ensures every staff member understands safety protocols. 

Managing a hospital is complicated enough, and overseeing hospital garage safety is critical to your overall infrastructure. Our team of industry professionals at Elite can take that responsibility off your plate. We specialize in providing parking and transportation management solutions to healthcare campuses of every size and offer a wide range of innovative safety solutions that can be tailored to suit your facility’s specific needs. With our proven, industry-leading strategic planning and safety protocol services at the ready, your hospital’s parking operations will flourish.

[1] Source - 1 	https://www.energy.gov/sites/prod/files/2014/02/f7/parking_structure_lighting_guide.pdf




Read Also – The Truth About Outsourcing Your Hospital Parking Operation